Hospitals
of today face a variety of challenges that force them to redefine the
way they conduct business. There is a significant shift from focusing of
the number of 'heads in beds' to delivering high quality, reliable care
at affordable costs. This transition is based on the need to ensure
that customers have dependable healthcare services whenever required.
Here are some of the characteristics that make a hospital 'the best hospital':
Coordinated care
Healthcare
systems should be able to provide coordinated care throughout the
continuum of care including outpatient office visits to inpatient stays
and post acute rehabilitation. They should develop standardized care
paths for some of the most common conditions that are treated at their
hospital. Unnecessary processes and procedures must be eliminated and
the patients must experience a seamless transition from one department
to another until they are finally discharged.
Comprehensive care
There
are some hospitals who focus on core specialties, and some that provide
comprehensive care. The advantage of a comprehensive care unit is that
the patient does not have to be moved to another hospital or health care
organization due to unavailability of certain services. A comprehensive
care unit can provide all the required services under one roof.
Openness to technology
Technology
cannot be ignored in today's world. Hospitals that openly embrace
technology and implement new and sophisticated ways to treat patients
are better equipped for success. New age treatment methods such as
robotic surgeries have better success rates. Other than that, hospitals
also need to implement advanced technology information systems that can
readily provide clinical information to manage the hospital efficiently.
So, openness to technology is one of the factors that contribute to
building a highly successful healthcare unit.
Efficiency
Hospitals
should be able to provide standardized care by eliminating all the
unnecessary processes and provide an environment that is focused on
patient care rather than lengthy administrative procedures. This ensures
that critical patients get the care they require within stipulated time
and there are no delays in services due to redundant processes and
procedures. The best hospitals are invariably the ones that are highly
efficient.
Patient centeredness
Patient
centeredness is one of the most important factors. The patients must
always be the topmost priority for any hospital. Building patient
experiences is important for any hospital that aims to provide the
highest levels of patient care.
Transparent pricing
Transparent
pricing is one of the most important parts of running a patient
friendly healthcare service. Well, a patient should not be taken by
surprise when they finally get their bills. All expenses should be
clearly mentioned so that they are prepared financially before they
undergo treatment.
Overall, other than the expertise and skills of
the doctors on board, patients of today demand a lot more from
healthcare organizations. In order to be the best, these hospitals need
to deliver their best on all fronts such as medical care, administrative
procedures, coordination between various departments and embracing
technology. Implementing new processes and eliminating the redundant
ones is the key to providing patients with a great experience while they
stay at your hospital.
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